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How We Guard Your Account Information

When you open an account with oddigo alternatif, your personal data and payment details are encrypted and stored securely.

Account identity verificationPayment method encryptionWithdrawal verification processData retention guidelines
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oddigo alternatif How We Guard Your Account Information
PRIVACY QUESTIONS

How to Contact Us About Your Data

Team online

Email Support

Email our privacy team at [email protected] with questions about your data. Response within 24 hours on weekdays. Include your account email and the topic of your request.

Live Chat

Chat with our team directly through your account dashboard. Available 08:00–22:00 Jakarta time, seven days a week. Link your account to speed up verification.

Account Settings

Update your personal details, email and phone number directly in your profile. Changes take effect immediately. Download your data or request deletion through the Settings → Privacy menu.

SECURITY & ACCESS

How We Protect and Share Your Privacy

Data Encryption

All payment details are encrypted with TLS 1.2 or higher. Passwords are hashed one-way so we cannot read them. Account access is protected by two-factor authentication when you enable it in Settings.

Cookie Control

We use session cookies to keep you logged in and analytics cookies to see how you navigate the lobby. Third-party cookies from game studios are used only with your consent. Disable cookies in your browser at any time; you will need to log in again.

Account Security

Your login history and failed login attempts are logged and shown in your account. We alert you to new device logins. Change your password regularly through Profile → Security and never share it with support staff.

Data Retention

Game records stay on file for 18 months after your last session. Transaction and payment data is kept for 5 years for tax and audit purposes. Close your account anytime; we delete non-essential data within 30 days unless law requires longer retention.

Right to Access

Request a copy of all your personal data via Settings → Privacy → Download My Data. You will receive a file of everything we hold about you within 14 days. Request again whenever you want.

Correction & Deletion

Fix errors in your name, address or phone number through Settings immediately. Request permanent deletion via Settings → Privacy → Delete My Account. We comply with 30-day erasure timelines where local law permits.

Your Privacy Rights Explained

We collect your name, email, phone, date of birth, address and payment method details. We also log your device type, IP address and login timestamps for security. This information is used to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations.

Game activity logs are retained for 18 months. Payment and transaction records are kept for 5 years for tax and audit purposes where law allows. When you close your account, we delete personal data (name, address, email) within 30 days except where longer retention is legally required.

Yes. We never store your actual DANA, OVO, GoPay or QRIS credentials. Instead, we receive a secure token from each payment processor. Your real account details remain with the payment provider, not on our servers. We use TLS encryption for all transactions.

Absolutely. Go to Settings → Privacy → Download My Data and we will email you a complete record of everything we hold—your profile, payment history, game logs, login records and any notes from support. This takes up to 14 days. Request it as often as you want.

No. We never sell your personal data. We share information only with payment processors to complete transactions and with regulatory bodies when legally required. Your data remains yours; we use it only to run your account and keep the platform secure.

Visit Settings → Privacy → Delete My Account and confirm. We will close your account immediately and begin erasing personal data within 30 days. Game logs and transaction records may be kept longer where law requires. You can reopen a new account anytime after deletion.

Contact our support team immediately at [email protected] or via live chat. We log all account access in your Settings → Security panel so you can see logins by device. Enable two-factor authentication to block unauthorized access. We investigate all suspicious activity within 24 hours on weekdays.

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